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📜 Our Commitment to Care Excellence

🏥 Health Care — Safe, Effective, and Compassionate

Every person we support deserves the highest standard of safety and clinical excellence. We strictly follow Regulation 12: Safe Care and Treatment, ensuring that all care is risk-assessed, evidence-based, and reviewed regularly.

Our Standards in Practice:
  • Comprehensive risk assessments completed before care begins and updated as needs change.
  • Medication support following MAR chart verification and double-checking protocols.
  • Infection prevention audits carried out weekly to maintain hygiene in every home.
  • Emergency plans in place for health deterioration, falls, or hospital admissions.

👵 Elderly Care — Promoting Dignity, Respect, and Independence

We value every individual's right to be treated with dignity and respect in accordance with Regulation 10. Our carers are trained to communicate with empathy, respect personal space, and promote independence.

Our Approach:
  • Empowering older adults to make decisions about their own care and routines.
  • Respecting privacy, modesty, and cultural or spiritual preferences.
  • Encouraging mobility, hobbies, and positive daily interactions to maintain confidence.

💖 Person-Centred Care — Tailored Support for Every Individual

We embrace Regulation 9: Person-Centred Care, ensuring every plan reflects what matters most to the person receiving care.

Our Standards in Practice:
  • Collaborative care planning with clients, families, and advocates.
  • Regular reviews to adapt care to changing physical or emotional needs.
  • Empowering choice — from meal preferences to scheduling and personal goals.

⭐ Quality Care — Governance, Audits, and Continuous Improvement

Jayhawkk Ltd aligns with Regulation 17: Good Governance, ensuring robust leadership, documentation, and accountability.

Our Systems:
  • Monthly internal audits of care logs, medication records, and incident reports.
  • Client and family feedback surveys analysed for quality improvement.
  • Staff supervision every 4–6 weeks and annual appraisals for performance growth.

👥 Workforce Excellence — Skilled, Supported, and Valued Staff

In line with Regulation 18: Staffing, we ensure our team is well-trained, competent, and emotionally supported.

Our Standards in Practice:
  • Comprehensive induction, shadowing, and mandatory training (MCA, DoLS, infection control, safeguarding).
  • Continuous professional development with access to e-learning and NVQ Level 2–5 courses.

🏠 Safe Environments — Comfort, Maintenance, and Compliance

Following Regulation 15: Premises and Equipment, we ensure every home environment we support is safe, clean, and adapted to individual needs.

Our Practices:
  • Equipment checks before and after every use (hoists, mobility aids, etc.).
  • Infection control audits and environmental risk assessments.

💬 Empowered Clients, Connected Families

We view every care plan as a partnership. Families stay informed, clients stay empowered, and our team stays responsive.

Our Approach:
  • Secure Jayhawkk App for family communication and daily care notes.
  • Regular family review meetings via video or home visits.

❓ Frequently Asked Questions (FAQs) – Jayhawkk Ltd

Jayhawkk Ltd offers domiciliary personal care to individuals who wish to remain independent in their own homes. Our care includes personal hygiene, medication support, meal preparation, companionship, dementia care, palliative and end-of-life care — all delivered with compassion, respect, and professionalism.

We are registered and regulated by the Care Quality Commission (CQC) under the Health and Social Care Act 2008. This means our care is regularly inspected to ensure it meets the Fundamental Standards of Quality and Safety, including dignity, consent, and person-centred care.

All our carers complete mandatory training before starting work, including:
  • Moving and handling
  • Medication administration
  • Infection control
  • Safeguarding adults
  • Dementia and end-of-life care
They also receive continuous supervision, refresher courses, and spot checks to ensure ongoing excellence.

We provide 24/7 care services, including weekends and bank holidays. Our office hours are typically Monday to Friday, 9:00 AM – 5:00 PM, but an on-call manager is available at all times for emergencies or urgent care needs.

We design every care plan through a detailed assessment involving the client, their family, and healthcare professionals. Plans reflect individual needs, routines, preferences, culture, spirituality, and dietary requirements, ensuring every person feels respected and valued.

Yes, wherever possible. We believe continuity builds trust and comfort. You can request specific carers, and we'll do our best to maintain consistent staff who understand your personal preferences and routines.

Your privacy is our top priority. All information is handled in accordance with UK GDPR, Data Protection Act 2018, and our internal Confidentiality Policy. We never share personal data without consent or a lawful reason.

We follow CQC Regulation 10: Dignity and Respect, ensuring all clients are treated with kindness, compassion, and empathy. Our carers receive training to support clients' independence, personal choices, and emotional well-being.

We take all feedback seriously. You can raise a concern by:
  • Speaking directly with your carer or care coordinator
  • Calling our office on 📞 07442 603440
  • Emailing info@jayhawkk.co.uk
We respond promptly and fairly, following our Complaints and Whistleblowing Policy. If you're not satisfied, you can contact the CQC directly at www.cqc.org.uk.

Fees depend on your individual care package and the level of support required. We provide a transparent pricing structure, and all costs are discussed and agreed before care begins — with no hidden fees.