Privacy Policy & Terms of Service

🔒 Privacy Policy

Our Commitment to Your Privacy

At Jayhawkk Ltd, we are committed to protecting the privacy and dignity of every individual we support, work with, and employ. We follow the principles of the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and the Care Quality Commission (CQC) standards on confidentiality and information governance.

We collect, store, and use information only for legitimate purposes related to delivering safe, high-quality personal care in people's homes.

What Information We Collect

We may collect and process the following types of personal information:

• Service Users: Name, address, date of birth, contact details, health and care needs, risk assessments, medication information, next of kin, GP details, and emergency contacts.
• Staff Members: Name, address, contact details, DBS status, training records, employment history, qualifications, references, and right-to-work documents.
• Website Users: Contact information shared through enquiry forms, cookies, and website analytics to improve user experience.

We only collect the information we truly need to provide safe, effective, compassionate, and high-quality care.

How We Use Your Information

Your information is used to:

• Deliver personalised care and support services.
• Communicate with you, your family, or representatives.
• Maintain accurate records as required by CQC and the law.
• Manage our staff safely and effectively.
• Monitor service quality and improve care standards.
• Respond to feedback, compliments, and complaints.
• Fulfil legal, regulatory, and contractual obligations.

We never sell or trade your personal data to any third party.

Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent (where you have agreed to our use of data).
• Contract (to deliver a care service or employment relationship).
• Legal obligation (to comply with laws and CQC requirements).
• Vital interests (to protect life in an emergency).
• Legitimate interests (for quality monitoring and improvement).

How We Protect Your Data

We implement strict administrative, technical, and physical safeguards:

• Encrypted electronic systems and secure paper storage.
• Access restricted to authorised staff only.
• Regular staff training in information governance and confidentiality.
• Immediate reporting and investigation of data breaches.
• Secure disposal of records following data retention schedules.

All staff sign confidentiality agreements and follow Jayhawkk Ltd's Confidentiality, Data Protection, and Information Governance policies.

Sharing of Information

We may share your information with:

• NHS professionals (GPs, district nurses, hospitals).
• Local authorities and social services (for care coordination).
• Regulators such as the Care Quality Commission (CQC).
• Emergency services, when required.
• Payroll or HR systems for staff administration.

All sharing is done securely and only where necessary to deliver safe, coordinated care or to comply with legal duties.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request erasure (where legally appropriate).
• Restrict or object to processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time (where consent is the basis for processing).

To exercise your rights, please email info@jayhawkk.co.uk.

If you are not satisfied with our response, you have the right to contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

How Long We Keep Your Data

We retain records in line with:

• CQC Regulations (Health and Social Care Act 2008).
• Local authority and NHS retention standards.
• Our Record Management Policy.

Typically:

• Service user records: 8 years after care ends.
• Employee records: 6 years after employment ends.
• Financial records: 7 years (for audit compliance).

Cookies and Website Analytics

Our website uses cookies to enhance user experience and analyse site performance. You can control cookie preferences through your browser settings. No personal information is stored in cookies without consent.

Updates to This Policy

We review and update our privacy policy annually or whenever there are regulatory changes. The most recent version will always be available on our website.

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⚖️ Terms of Service

Introduction

Welcome to Jayhawkk Ltd, a domiciliary personal care provider regulated by the Care Quality Commission (CQC). By accessing our website or using our services, you agree to comply with these terms. Please read them carefully.

Who We Are

Jayhawkk Ltd provides regulated personal care services to individuals in their homes. We are dedicated to promoting dignity, respect, independence, and well-being in every aspect of our work.

Use of Our Website

By using our website, you agree that:

• You will use it only for lawful purposes.
• You will not copy, reproduce, or misuse any content without permission.
• You will not attempt to hack, damage, or misuse our systems.

We make every effort to keep the website secure, accessible, and up to date, but we cannot guarantee uninterrupted service or that it will be free from viruses or technical issues.

Service Standards

Jayhawkk Ltd delivers services in line with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC Fundamental Standards, including:

• Person-centred care
• Dignity and respect
• Consent
• Safety and safeguarding
• Good governance
• Staffing competence and fitness
• Complaints handling and transparency

Intellectual Property

All text, images, icons, and graphics on this website are original or licensed for free commercial use. You may share our content for awareness or educational purposes with clear credit to Jayhawkk Ltd and without modification.

Liability Disclaimer

While we strive to ensure that all information is accurate and current, Jayhawkk Ltd accepts no responsibility for loss or damage resulting from reliance on information provided through the website. For personal care decisions, always consult a qualified professional.

External Links

Our website may contain links to other websites for reference or support. We are not responsible for the content or privacy practices of these third-party sites.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved through amicable dialogue, and if necessary, through legal proceedings in the jurisdiction of England and Wales.